Question 1

Which countries do you ship to?

Accepted Answer

We ship to 55+ countries worldwide, including all of North America, Central America, South America, Europe, and Asia-Pacific regions. You can check our full shipping policy for detailed information about your specific location.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping typically takes 7-15 business days for international orders. Express shipping is available for 3-7 business days in select destinations. Central America orders take 5-12 business days. Times may vary based on customs processing and holidays.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payments through Stripe, including credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and 3D Secure verification. We support 15+ currencies to make checkout convenient for customers worldwide.

Question 4

What is your return and exchange policy?

Accepted Answer

Due to the international nature of our shipping, we have a unique return process. Please contact us via email or WhatsApp to discuss your specific situation. We work on a case-by-case basis to ensure customer satisfaction while managing the logistics of international returns.

Question 5

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number. You can use this number on our tracking page to monitor your package in real-time. Tracking updates may take 24-48 hours to appear after shipment, and international tracking may show limited updates while in transit.

Question 6

Will I have to pay customs duties or taxes?

Accepted Answer

All orders ship using DDU (Delivered Duty Unpaid), which means you may be responsible for any import duties, customs fees, and local taxes upon delivery. These charges are determined by your country's customs authority, not by Ventas Guillen. The price you pay at checkout covers the product and international shipping only.

Question 7

Are products authentic and new?

Accepted Answer

Yes, all products sold by Ventas Guillen are 100% authentic and new. We source directly from authorized distributors and manufacturers. Each item is inspected before shipping to ensure quality and authenticity.

Question 8

What if there's a problem with my order?

Accepted Answer

We're here to help! Please contact us immediately via email at contacto@ventasguillen.com or WhatsApp. Provide your order number and photos of any issues, and we'll work with you to resolve the problem quickly. Customer satisfaction is our top priority.

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