Privacy Policy

Last updated: February 2026

At Ventas Guillen, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

1. Information We Collect

We collect the following personal information when you place an order or interact with our website:

• Name: Your full name for order processing and shipping.
• Email Address: For order confirmations, shipping updates, and customer service communication.
• Phone Number: For shipping-related communications and customer support.
• Shipping Address: To deliver your orders to the correct destination.
• Payment Information: Payment details are processed securely through Stripe. We do not store your credit card numbers or sensitive payment data on our servers.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and inventory management.
• Shipping: To ship your orders and provide tracking information.
• Communication: To send order confirmations, shipping notifications, and respond to customer inquiries.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Data Sharing

We do not sell or rent your personal information to third parties. We only share your data with the following service providers as necessary to fulfill your orders:

• Stripe: Our payment processor. Stripe processes your payment information securely in accordance with PCI DSS standards.
• Shipping Carriers: Your name, address, and phone number are shared with shipping carriers to deliver your packages.

4. GDPR Compliance (EU Customers)

For customers in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your personal data for certain purposes.

5. Mexican Data Protection Law

Ventas Guillen complies with the Ley Federal de Proteccion de Datos Personales en Posesion de los Particulares (Federal Law for the Protection of Personal Data Held by Private Parties). As a data controller based in Mexico, we ensure that your personal data is processed lawfully and transparently.

In accordance with Mexican law, you have ARCO rights (Access, Rectification, Cancellation, and Opposition) over your personal data. To exercise these rights, please contact us through the channels listed at the end of this policy.

6. Cookies Policy

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your language preferences
• Maintain your shopping session
• Analyze website traffic and usage patterns
• Improve website performance and functionality

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect some website functionality.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Secure Payment Processing: Payment information is processed exclusively through Stripe's secure, PCI-compliant infrastructure. We never store your full card details.
• Access Controls: Access to personal data is restricted to authorized personnel only.

8. Contact for Data Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your data is being processed, please contact us:

• Email: contacto@ventasguillen.com
• WhatsApp: Available through our website

We will respond to all data-related requests within 30 days of receipt.